Frame It EasyAs of July 22nd 2019, Puzzle Frame Factory will be Frame It Easy! After this date, all orders will be made through Frame It Easy as Puzzle Frame Factory's shop will no longer be active. For more information, click here.
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Return Policy

We want you happy! We stand behind our workmanship and quality. If you're not satisfied with our puzzle frames for ANY reason (and it is RARE), we want to know so we can make it right! We want to be your lifetime supplier of all your framing needs.

If you need to return a puzzle frame to us, please contact us within 30 days of purchase, as we will not accept returns without prior consent or past 30 days of purchase. All puzzle frames carry a 25% restocking fee once processed, or a minimum fee of $5.00 (whichever is greater).

Please Note: Any packages damaged from shipment or with missing contents, must be declared within 15 days of delivery. Failure to notify of damages will result in a loss of damage claim. All protective packaging must be kept for reuse for any damaged item, in case a carrier pickup is warranted.

Shipping & Handling is the responsibility of the customer, and is not refunded. Products with a Free Shipping promotion that are returned will have the original Shipping & Packaging Fees deducted.

Please read our Privacy Policy.