header left header right
Shopping Cart
Shopping Cart
Your cart is empty
View Cart Checkout

Frequently Asked Questions

  1. How much larger should I order a frame to fit the puzzle I bought?
  2. What unit of measurements do you use?
  3. What is the thickness of the puzzle frame cover?
  4. What is the thickness of the puzzle frame backing?
  5. What is the difference between shiny & satin profiles?
  6. Do you ship your puzzle frames assembled?
  7. Do you accept purchase orders?
  8. What is the largest Puzzle Frame you make & ship?
  9. What are the differences between the profiles you offer?
  10. What if my credit card doesn't work? What do I do?
  11. Do you expedite shipping?
  12. How long does it take to receive my puzzle frame?
  13. Do you ship overseas?
  1. How much larger should I order a frame to fit the puzzle I bought?
    Enter in the exact measurements of your puzzle, and we will cut your frame the size it has to be in order to accommodate your puzzle. More Information.
  2. What unit of measurements do you use?
    Our puzzle frame ordering webpage uses standard inches for size input. For millimeter and centimeter conversion use our conversion calculator.
  3. What is the thickness of the puzzle frame cover?
    Our Clear Acrylic puzzle frame cover is approximately 1/16" - 1/8" thick.
  4. What is the thickness of the puzzle frame backing?
    Our backings are 3/16" thick.
  5. What is the difference between shiny & satin profiles?
    Shiny (gloss/bright) - Satin (flat, matte)
  6. Do you ship your puzzle frames assembled?
    We can't ship frames fully assembled because we do not have your puzzle. Most puzzle frames are already partially assembled when shipped. They take 5 minutes to put together and only require a standard flat-head screwdriver.
  7. Do you accept purchase orders?
    We typically do not accept purchase orders. All orders must be paid in full before being shipped. If you would like to pay by check, please contact us.
  8. What is the largest Puzzle Frame you make & ship?
    The largest puzzle frame we ship is 32" x 42".
  9. What are the differences between the profiles you offer?
    Some of our profiles have a thin border, and others are wider in style. Also some of the styles are rounded, and some are flat. All profile styles come in a variety of colors, and are Made in the U.S.A. with a high-grade anodized aluminum material. Each profile will cover about 3/16" of the perimeter of your puzzle.
  10. What if my credit card doesn't work? What do I do?
    There are several possibilities why your credit card didn't work. The most common is address verification. The billing address on the credit card must be the same as the address on the order. Other reasons could be insufficient funds or it was declined by your credit card company. Please contact your credit card company for assistance.
  11. Do you expedite shipping?
    All orders typically ship 2 to 3 business days after your order is placed. View the map below for estimated shipping times. If you need to place a rush order, please contact us and we will try our best to accommodate you.
  12. How long does it take to receive my puzzle frame?
    Typically our Puzzle Frames are ready to ship out to you within 2-4 business days after placing your order. Please allow 1-5 additional business days for your order to arrive at your door. The farther you are away from the Northeast (CT), the longer the shipment will take. Generally shipments to NYC take just 1 business day, and shipments to San Francisco take 5 business days. We ship 99.9% of our frames via UPS, FedEx and USPS Priority. Use the map below to estimate the shipping time to your address. Estimated Shipping Times
  13. Do you ship overseas?
    Not at this time.